Case Study
Quokka Care –Transforming Remote Patient Monitoring
Quokka Care Scaled Secure, Real-Time Virtual Care Through Strategic Healthcare Engineering
Client Overview
Client: Quokka Care Industry: Healthcare Objective: To improve care management and patient engagement by implementing secure, scalable solutions for remote patient monitoring (RPM), while improving application performance, data accuracy, and protection of sensitive patient information.
Solution Overview
While Quokka Care’s RPM platform is designed for health coaching and virtual care delivery, its success was accelerated through ChampSoft’s healthcare engineering expertise, deep security focus, and integration capabilities. ChampSoft’s expertise streamlined complex workflows, enhanced system performance, and enabled seamless real-time interoperability with medical devices and EHR systems — transforming the platform into a scalable, compliant, and user-centric solution.
Business Challenge
Quokka Care is a digital healthcare company that empowers care teams and patients by providing a platform for proactive, personalized care. Their ecosystem connects healthcare providers, health coaches, and patients via web and mobile applications designed to manage chronic conditions, track patient vitals, and streamline communication. To scale its remote patient monitoring (RPM) capabilities while ensuring compliance with strict healthcare data privacy standards, Quokka Care partnered with ChampSoft to enhance its core platforms—RPM Application, Admin Application, and the Bridge Chrome Extension.
Why It Matters
Quokka Care’s partnership with ChampSoft demonstrates how expert engineering and security-focused development can transform digital health platforms into scalable, compliant, and impactful care ecosystems. By combining deep healthcare technology expertise with rigorous data protection practices, ChampSoft enabled Quokka Care to deliver proactive, connected, and secure care experiences that empower providers, coaches, and patients alike.
About Quokka Care
Quokka Care is a digital healthcare platform dedicated to empowering care teams and patients through technology-enabled, personalized care. Focused on managing chronic conditions and improving patient outcomes, Quokka Care connects healthcare providers, health coaches, and patients via secure web and mobile applications. Their remote patient monitoring (RPM) ecosystem leverages real-time vitals tracking, data-driven insights, and integrated communication tools to deliver proactive, coordinated care across the continuum.
Impact & Business Outcomes
- Strengthened Data Security & Compliance Ensured protection of sensitive patient data, meeting stringent healthcare privacy standards.
- Enhanced Provider Collaboration EHR-integrated Bridge extension improved communication between providers and health coaches.
- Scalable Virtual Care Delivery ChampSoft’s enhancements allowed Quokka Care to support growing organizational adoption seamlessly.
Key Features & Capabilities
Virtual Health Coaching & Patient Follow-ups
- Real-time dashboards at organization and individual levels to track patient progress.
- Scheduling and check-in workflows to enable proactive care interventions.
Integration with Medical Devices
- Secure real-time data ingestion from devices such as blood pressure monitors, glucometers, and pulse oximeters via third-party APIs.
- Device assignment workflows ensuring data integrity and personalized monitoring.
Role-based dashboards and UIs
- The RPM application is designed with role-based access control to tailor feature access and dashboard views according to user permissions.
Custom Reporting & Analytics
- Automated generation of Excel and PDF reports analyzing patient vitals, billing, and organizational data.
Bridge Chrome Extension for EHR Integration
- Seamless access to RPM data within provider EHR workflows, enabling direct communication with health coaches and streamlined patient enrollment into RPM programs.
Multi-Channel Communication Integration
- Twilio integration for SMS and audio calls with patients.
- SendGrid integration for real-time email alert notifications to health coaches based on patient vitals.
Client Overview
Client: Quokka Care Industry: Healthcare Objective: To improve care management and patient engagement by implementing secure, scalable solutions for remote patient monitoring (RPM), while improving application performance, data accuracy, and protection of sensitive patient information.
About Quokka Care
Quokka Care is a digital healthcare platform dedicated to empowering care teams and patients through technology-enabled, personalized care. Focused on managing chronic conditions and improving patient outcomes, Quokka Care connects healthcare providers, health coaches, and patients via secure web and mobile applications. Their remote patient monitoring (RPM) ecosystem leverages real-time vitals tracking, data-driven insights, and integrated communication tools to deliver proactive, coordinated care across the continuum.
Key Features & Capabilities
Virtual Health Coaching & Patient Follow-ups
- Real-time dashboards at organization and individual levels to track patient progress.
- Scheduling and check-in workflows to enable proactive care interventions.
Integration with Medical Devices
- Secure real-time data ingestion from devices such as blood pressure monitors, glucometers, and pulse oximeters via third-party APIs.
- Device assignment workflows ensuring data integrity and personalized monitoring.
Role-based dashboards and UIs
- The RPM application is designed with role-based access control to tailor feature access and dashboard views according to user permissions.
Custom Reporting & Analytics
- Automated generation of Excel and PDF reports analyzing patient vitals, billing, and organizational data.
Bridge Chrome Extension for EHR Integration
- Seamless access to RPM data within provider EHR workflows, enabling direct communication with health coaches and streamlined patient enrollment into RPM programs.
Multi-Channel Communication Integration
- Twilio integration for SMS and audio calls with patients.
- SendGrid integration for real-time email alert notifications to health coaches based on patient vitals.
Impact & Business Outcomes
- Strengthened Data Security & Compliance Ensured protection of sensitive patient data, meeting stringent healthcare privacy standards.
- Enhanced Provider Collaboration EHR-integrated Bridge extension improved communication between providers and health coaches.
- Scalable Virtual Care Delivery ChampSoft’s enhancements allowed Quokka Care to support growing organizational adoption seamlessly.
Solution Overview
While Quokka Care’s RPM platform is designed for health coaching and virtual care delivery, its success was accelerated through ChampSoft’s healthcare engineering expertise, deep security focus, and integration capabilities. ChampSoft’s expertise streamlined complex workflows, enhanced system performance, and enabled seamless real-time interoperability with medical devices and EHR systems — transforming the platform into a scalable, compliant, and user-centric solution.
Business Challenge
Quokka Care is a digital healthcare company that empowers care teams and patients by providing a platform for proactive, personalized care. Their ecosystem connects healthcare providers, health coaches, and patients via web and mobile applications designed to manage chronic conditions, track patient vitals, and streamline communication. To scale its remote patient monitoring (RPM) capabilities while ensuring compliance with strict healthcare data privacy standards, Quokka Care partnered with ChampSoft to enhance its core platforms—RPM Application, Admin Application, and the Bridge Chrome Extension.
Why It Matters
Quokka Care’s partnership with ChampSoft demonstrates how expert engineering and security-focused development can transform digital health platforms into scalable, compliant, and impactful care ecosystems. By combining deep healthcare technology expertise with rigorous data protection practices, ChampSoft enabled Quokka Care to deliver proactive, connected, and secure care experiences that empower providers, coaches, and patients alike.
